Service Manager

THE ROLE

At Great Dane, we rely on makers and we’re calling on them to join our expanding team. The time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry.  

The Position: The Service Manager is responsible for the performance and profitability of the service department. This role maximizes all service requests and profitability for the branch service department through a targeted sales quota of service as well as other products offered by the company.

WHAT YOU’LL DO

• Protect and maintain all assets of assigned service department.
• Create a plan to identify all potential service customers.
• Develop and maintain positive long term relationships with all customers
• Maintain customer service information based on customer needs.
• Ensure customers have all information on our sales programs, including pricing, products, promotions, contract and special pricing.
• Develop relationships with vendors.
• Respond to customer needs with appropriate parts and service solutions.
• Manage, coach and train service employees.
• Review and approve all service purchases.
• Responsible to meet sales and DOP forecast.
• Maintain tools, equipment and supplies for service department.
• Monitor costs and expenses.
• Responsible for making regularly scheduled calls in order to identify service needs with established customers and new accounts both by phone and in person.
• Ensure that trailers are repaired and invoiced in a cost-efficient manner.
• Conduct safety activities for service department (audits, meetings & training).
• Manage and track all service work. This includes communication and coordination with vendors, shop foreman, end user, etc.
• Other duties as assigned.

YOUR SKILLS AND ABILITIES (REQUIRED QUALIFICATIONS)

• Education: High school diploma. College preferred.
• Experience: Previous sales service and management experience needed.
• Skills: Strong industry knowledge.
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.
• Travel: None.

PHYSICAL/MENTAL REQUIREMENTS:

• Office and plant environment.
• Keyboarding, lifting, standing, bending, walking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT GREAT DANE

With a history dating back to 1900, Great Dane has established itself as a transportation solutions leader of today – delivering innovative products and exceptional services that help our customers and employees succeed. We not only engineer durable and high-quality trailers and truck bodies; we foster relationships that last a lifetime.

WHY WORK FOR US?

Great Dane is a leading manufacturer of dry-freight vans, refrigerated trailers, and flatbeds with 10 manufacturing facilities and 20 service centers throughout the United States. With a legacy like ours comes a dedication to the hard-working individuals that make Great Dane what it is today. Our jobs are waiting to be filled by driven, challenge-focused & enthusiastic people like you.

Our culture is comprised of “Champions” and offers a rewarding workplace rooted in core values of safety, leadership, integrity, quality, and passion. Every employee has opportunities to learn, grow, succeed and be engaged in a collaborative environment.

BENEFITS OVERVIEW

• Competitive compensation
• Benefits, including but not limited to dental, vision, and medical with employer contributions
• Retirement programs, including a Pension Plan and 401(k) Plan with employer match
• Tuition Reimbursement
• Paid holidays and vacation
• And more!

Great Dane is an Equal Opportunity Employer