Service Coordinator

THE ROLE

At Great Dane, we rely on makers and we’re calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry.  

The position:  Provide administrative service and support to parts and service functions within the service center. Serve as local Human Resource representative as needed. The incumbent liaisons with multiple departments to provide a wide range of support in the areas of Accounts Receivable, Accounts Payable, Human Resources, Customer Service, Payroll, Procurement, and Credit Department.

WHAT YOU’LL DO

• Enter employee and service data into appropriate programs.
• Maintain files accordingly.
• Maintain cash change box for parts.
• Invoice work orders.
• Interface with credit departments.
• Maintain and transmit customer/estimate pictures.
• Input to General Ledger.
• Process customer refunds.
• Schedule physicals and drug tests.
• Maintaining and updating Safety Procedures.
• Complete and collect new hire paperwork from new employees.
• Answer phones.
• E-mail/Phone communication with customers and vendors.
• Other duties as assigned.

Your skills and abilities (required qualifications)

• Education:  A high school diploma or equivalent required
• Years of Experience:  1+ years of relevant work experience
• Skills: 
  • Highly effective time organizational skills to manage multiple tasks and adjust to the needs and requests for assistance for all departments.
  • Highly effective reception and telephone communication skills.
  • Proficient in Microsoft Office products, including advanced data functions in Excel.
  • Effective data entry skills that provides for accurate and timely information.
  • Strong organizational skills and attention to detail.
  • Ability to use office equipment effectively and efficiently.
  • Strong customer service orientation and ability to maintain a professional, friendly demeanor.
  • Solid ability in identifying and resolving problems in a timely, effective manner.
  • Strong verbal, written and interpersonal skills.
• Travel: None

PHYSICAL/MENTAL REQUIREMENTS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close and distance vision.
• Work environment: The noise level in the work environment is usually minimal to moderate.

ABOUT GREAT DANE

With a history dating back to 1900, Great Dane has established itself as a transportation solutions leader of today – delivering innovative products and exceptional services that help our customers and employees succeed. We not only engineer durable and high-quality trailers and truck bodies; we foster relationships that last a lifetime.

WHY WORK FOR US?

Great Dane is a leading manufacturer of dry-freight vans, refrigerated trailers, and flatbeds with 10 manufacturing facilities and 20 service centers throughout the United States. With a legacy like ours comes a dedication to the hard-working individuals that make Great Dane what it is today. Our jobs are waiting to be filled by driven, challenge-focused & enthusiastic people like you.

Our culture is comprised of “Champions” and offers a rewarding workplace rooted in core values of safety, leadership, integrity, quality, and passion. Every employee has opportunities to learn, to grow, to succeed and to be engaged in a collaborative environment.

BENEFITS OVERVIEW

• Competitive compensation
• Benefits, including but not limited to dental, vision, and medical with employer contributions
• Retirement programs, including a Pension Plan and 401(k) Plan with employer match
• Tuition Reimbursement
• Paid holidays and vacation
• And more!

Great Dane is an Equal Opportunity Employer